Alexander Abrokwah is the Digital Transformation Manager and Care Tribe Lead at Telecel Ghana. In his role, he is responsible for the development and implementation of organizational digital transformation strategy. Alex is a digital transformation, innovation and tech enthusiast with varied experience in agile and digital working, leading the transformation of his organization from a Telco to a digital technology company (TechCo). Alex has led his team to develop and continuously improves over 60 products and services for customers through agile delivery with digital squads. Alex holds an MBA in Finance from the University of Ghana Business School and a BSc. in Electrical & Electronic Engineering from KNUST, Ghana. He has over 17 years of experience working in the Telecom, ICT and Energy (power) sectors. Alex also has a wealth of experience in agile working, service quality and customer service management, software engineering, telecom engineering and power engineering. He loves to play and watch golf, soccer and basketball and has passion for youth mentorship.

TOPIC: Turning the Moving Bus

ABSTRACT: 

The aim of organizations is to offer value to customers. That value is generated by the functions or departments or teams and individuals working within the organization. With the now quickly change and evolving business environment and customer demands/expectations, business agility, critical thinking and optimization of the flow of value across the business is of high importance. For startups and relatively smaller organizations, adapting to new ways of working that optimize value for their organization is much easier as compared to large and ‘older’ organizations. In my talk I liken startup and small organizations to fast moving sports cars (like F1 vehicles) and large and older organizations to buses/coaches and in some cases like freight and haulage trucks. Startups and small businesses like sports cars are very fast and agile by design and can negotiate curves (change) very easily. However, negotiating curves even at lower speeds can be a challenge for buses and freight trucks. So the question I answer in my talk is: “How can you turn the moving Bus?”. I will discuss how this is being done within my organization, Telecel Ghana and some of the lessons learnt.